Refund Policy

Last Updated: 4/9/25

At Aesthetic Alchemy we are committed to providing high-quality services and treatments to meet your expectations. Please read our refund policy carefully to understand how we handle cancellations, refunds, and rescheduling.

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1. Treatment Services

• Due to the nature of our treatments, we do not offer refunds once a treatment has been performed.

• If you have concerns or are unsatisfied with your treatment results, please contact us within 14 days, so we can discuss your experience and explore any appropriate follow-up or corrective options.

2. Appointment Cancellations and Rescheduling

• We require at least 24 hours notice for cancellations or rescheduling of appointments.

• Cancellations or rescheduling requests made within less than 24 hours may be subject to a cancellation fee of 25% total treatment cost.

• No-shows may incur the full cost of the scheduled treatment.

3. Product Purchases

• We accept returns on unopened, unused products within 14 days of purchase with a valid receipt.

• Products that have been opened or used cannot be refunded or exchanged.

• Refunds for eligible product returns will be processed within 21 days of receipt.

4. Gift Vouchers

• Gift vouchers are non-refundable and must be redeemed within their stated validity period.

• Lost or stolen vouchers will not be replaced.

5. How to Request a Refund or Cancellation

• To request a refund or cancel an appointment, please contact us at:
  enquiries@aestheticalchemy.co.uk

6. Changes to This Policy

• We reserve the right to update or modify this refund policy at any time without prior notice.

• Any changes will be posted on this page with an updated revision date.